Contact Ginny's

Got a question?
No problem.

Ginny and her team of fashion coordinators are looking forward to assisting you. Our team offers services tailored to your individualism.

Presenting personalized shopping experiences, with one-on-one fittings & fashion consultations. Special orders, layaways, gift certificates, and individual appointments are available.

Retail inspired by that special feeling of personal empowerment, which comes from feeling confident in your wardrobe.

Frequently Asked Questions
About Ginny’s

Does Ginny's offer free in-store pick-up as a shipping option?

Yes, Ginny’s offers free scheduled in-store order pickups for local customers on all products. Order pickup is a free shipping option provided during the checkout process.

Orders for items currently in stock are prepared for pickup within approximately 2 – 4 hours.  Backordered items are generally ready for in-store pick up within 2 – 3 business days.

If wait times are longer than usual, a Ginny’s Customer Service representative will notify you using the phone number or email address provided with your order.

How do I place an order on Ginny's Boutique?

Add products to your cart. Review the items in your cart, proceed to the checkout, then complete the checkout process.
The checkout process is completed by selecting your shipping method and processing your payment.

Review the contents in your cart by hovering or clicking on the cart icon shown on the top right corner of the website. Additional buttons to view your cart and skip to checkout are conveniently placed around the site.

View Cart or Checkout

How do I contact Ginny's for customer service?

Call Ginny’s at (519) 653 – 0111 during our hours of operation for immediate customer service. For general inquiries please complete the contact form.

Do I need to link my bank account?

No, you do not need to link your bank account. Transactions accept all major debit and credit cards in 135+ currencies, as well as Apple Pay, and Google Pay.

Ginny’s Online Boutique handles payment processing via Stripe and follows PCI compliance laws to protect our customer’s information.

How do I track my order?

Once your package has shipped, we will notify you with a tracking number by email. For further details read our shipping policy.